Subscription Cancellations
Clients may cancel their subscription at any time by providing written notice via email or WhatsApp to the contact details provided on our website.
Cancellations are not processed automatically and must be requested directly from us.
Notice Period
All cancellation requests must be submitted before the next billing date.
Once a cancellation request is received and confirmed, the subscription will remain active until the end of the current paid billing cycle.
Effect of Cancellation
Upon cancellation:
- No further recurring payments will be processed
- Access to services will continue until the end of the current billing period
- The subscription will not renew automatically
Refund Policy
All subscription fees are non-refundable.
We do not offer partial refunds for unused time, mid-cycle cancellations, or early termination of services. Refer to the refund policy page for more information.
Failed Payments
If a recurring payment fails:
- We may attempt to reprocess the payment
- Continued failure may result in temporary suspension or termination of services
How to Cancel
To request a cancellation, clients must contact us using one of the following methods:
- Email: cancellations@keagraphix.co.za
- WhatsApp: 062 835 9543
Cancellations are only considered valid once written confirmation is provided by us.
Policy Updates
We reserve the right to update or amend this Cancellation Policy at any time. Any changes will be communicated via our website.
Contact Information
For any billing or cancellation enquiries, please contact us directly through the details listed on our website.